⦁ Design Approval: 2-3 business days
⦁ Production: 5-6 business days
⦁ Delivery: 2-6 business days (after production)

Total Turnaround Time: Approximately 2 weeks from order placement to delivery.

 Yes, you can make changes before its gone for production. Unfortunately, once your order has gone into production, we cannot make changes to the design. We advise reviewing your design carefully before approving it for production to ensure it meets your specifications.

Due to the nature of custom-made products, we are unable to offer returns or exchanges. However, if there are any issues with the quality or craftsmanship of your custom sweatshirt, please contact us, and we will do our utmost to resolve the matter. We pride ourselves on providing the best quality and service to our customers.

Placing an order is simple! Just browse our collection of customizable sweatshirts, select your preferred color and size, and add it to your cart. You'll have the opportunity to upload your artwork or provide any specific customization requests.

 Our customization process typically takes 2-3 business days for design approval and 10-12 business days for production. Once your sweatshirt is ready, it will be shipped to your address, with delivery usually taking 2-5 business days depending on your location.

We offer two placement options for embroidery: Center and Left Chest. The Center placement provides a bold statement with a spacious 10x6 in/25x15 cm embroidery area, while the Left Chest offers a subtle touch with a compact 4x4 in/10x10 cm embroidery area. You can choose the placement that best suits your style.

Our skilled artisans primarily use satin stitch for most designs, creating a luxurious texture that enhances the overall look and feel of the embroidery. For intricate details, we employ the run stitch technique, ensuring precision and clarity in every stitch.

If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at support@yourwebsite.com or by filling out the contact form on our website. We strive to respond to all inquiries promptly.